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Terms and Conditions of Sale

Last updated: [08/07/2025]

The client explicitly waives its own standard terms and conditions, even if these were drawn up after these terms and conditions of sale. Any exception to these terms must be expressly agreed upon in writing in advance to be valid.

Invoices are payable within 21 business days, unless a different payment term is indicated on the invoice or the order. In the event of late payment, TECNOLOGÍAS EYA reserves the right to charge a fixed interest fee of 10% on the outstanding amount. TECNOLOGÍAS EYA may also suspend services without prior notice in case of delayed payments.

If a payment remains unpaid more than sixty (60) days after the due date, TECNOLOGÍAS EYA reserves the right to refer the matter to a debt collection agency. All legal costs will be borne by the client.

Some countries apply withholding taxes on invoice amounts based on local regulations. In such cases, the client is responsible for paying this withholding tax to the relevant tax authorities. Under no circumstances shall TECNOLOGÍAS EYA be held liable for such local costs. The full amount of the invoice remains payable to TECNOLOGÍAS EYA, and any such withholding taxes must be covered separately by the client.

TECNOLOGÍAS EYA commits to providing high-quality services in a timely manner and in accordance with agreed timelines. However, no obligation shall be interpreted as a guarantee of results. Under no circumstances shall TECNOLOGÍAS EYA be required to act as a third party in any claim for damages filed against the client by an end user or consumer.

To be valid, any claim must be submitted to TECNOLOGÍAS EYA by registered mail within 8 days of the delivery of goods or services.

All contractual relations shall be governed exclusively by the laws of Mexico.

Privacy Policy

Last updated: [08/07/2025]

This Privacy Policy explains how we collect, use, and protect your personal and health-related information when you use our application.

1. Information We Collect

We may collect the following types of information:

  • Personal information: name, email address, date of birth
  • Health-related data: from connected platforms like Garmin, Apple Health, Oura, glucose monitors, and others (e.g., heart rate, sleep, physical activity, nutrition, glucose levels)
  • Technical data: device type, operating system, IP address, and usage logs
  • User-generated content: including text, images (e.g., meal photos), and personal notes
2. How We Use Your Information

We use your data to:

  • Display personalized health and wellness metrics
  • Provide recommendations through artificial intelligence
  • Enhance and personalize your experience in the app
  • Conduct anonymized, aggregated analytics to improve our services
  • Comply with legal and security obligations
3. Data Sharing

We do not sell or share your personal data with third parties, except in the following situations:

  • With your explicit consent
  • With service providers helping us operate the app (e.g., AI services, cloud platforms), under confidentiality agreements
  • When required by law or legal process
  • In the event of a business merger, acquisition, or sale, with appropriate data protection measures
4. Data Security

We employ industry-standard technical and organizational safeguards to protect your data, including:

  • Encryption in transit and at rest
  • Role-based access controls
  • Secure authentication mechanisms
5. Your Rights

You have the right to:

  • Access your personal information
  • Request correction or deletion of your data
  • Withdraw consent and disconnect linked platforms
  • Request deletion of your account

To exercise these rights, please contact us at: [ventas@eyatecnologias.com]

6. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the app or via email.